At Golodengu Auto Parts, we understand that occasionally you may need to return a product. We aim to make the return process as easy and convenient as possible. Please review our Returns Policy below for information on returning items.

1. Eligibility for Returns:

  • We accept returns within 15 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return:

  • Contact our customer service team at returns@golodenguautoparts.com to request a Return Authorization (RA) number.
  • Clearly state the reason for your return and provide your order number.

3. Return Authorization (RA) Number:

  • All returns must have an RA number for processing.
  • Clearly label the package with the RA number to ensure efficient handling.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure the safe arrival of your return.

5. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Refunds will be processed using the original method of payment.

6. Exchanges:

  • If you need to exchange an item for the same product, please contact us to request an exchange. Exchanges are subject to product availability.

7. Damaged or Defective Items:

8. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards, downloadable software, and custom-made or personalized products.

9. Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

10. Contact Us: